Team Leader (FTC)

Your role in a nutshell

As an aspirational leader, with enthusiasm for our brand and a strong connection to our purpose, you’ll support the Store Management team in driving the store & your team mates to deliver retail excellence, strong sales results & an engaging customer experience.

More about the role

• Handle customer concerns efficiently & effectively, sharing feedback with Store Management team as needed
• Problem solves effectively & proactively as much as possible using available resources
• Creatively support upkeep of store lay-out & visual merchandising, inventory management & other store operations as needed.
• Communicate effectively & act as a flexible & responsible role model to your team
• Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products.
• Working with the Store Management team to:
  o Shape a customer focused store experience by coaching Customer Consultants to drive customer engagement through our products, campaigns & activism, bringing our brand to life
  o Ensure development of customer loyalty to further build The Body Shop brand
  o Meet sales & performance targets
  o Identify & attract high potential candidates & develop current team members to succeed in their goals, support training & onboarding of new Customer Consultants

Interested? Please submit your applications here.

Best of luck!